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Returns and Refunds
We truly do appreciate your business and always want you to be completely satisfied.
While we are sorry if something about your order may not have met your expectations, we look forward to helping to turn that around and making your Door County Coffee experience a great one.
We do not accept returns of coffee or any consumable food products purchased on www.doorcountycoffee.com due to food safety concerns. We do however have a 100% satisfaction guarantee. If for any reason you are not satisfied with your purchase, you may receive a refund of the purchase price within 60 days of purchase. Exchanges are processed as a refund of the original purchase price, and you must place a new order for a replacement product.
Who can I contact about my order?
If you are dissatisfied with your products purchased for any reason please contact us at 1-800-856-6613 and our customer sales staff will be more than happy to help you resolve your concerns with a refund and assist you in placing a replacement order.
Real people answer the phones Monday – Friday between the hours of 8:00am – 5:00pm CST. Our offices are closed on Saturday and Sunday. If you are calling after hours, on holidays or on weekends, please leave a message and we will contact on the next business day.