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SPECIAL HOLIDAY SHIPPING INFORMATION

 

During the Holiday Rush we know how important it is to make sure your packages arrive when and when you need them on time. In an effort to make sure that you receive all of your packages from Door County Coffee on a timeline that fits your schedule, we have broken down some information for the upcoming season that should help you make the best shipping and order decisions for your situation.

THANKSGIVING

* In order to receive your packages by Wednesday, November 26th your order should be placed no later than NOON on Monday, November 24th.*
  * Expedited shipping options will also still be offered during this time and can help get you your package quicker for an extra charge (See options below)
* There will be no pick-up or deliver of packages on Thursday, November 27th
* Door County Coffee Offices will be closed on Thursday, November 27th in celebration on Thanksgiving.
* Any orders placed on November 27th, will not be shipped until November 28th at the earliest.
* If you need a package for the holiday weekend, orders shipped on Wednesday, November 26th with NEXT DAY AIR will be delivered on Friday, November 28th.

 

CHRISTMAS

* In order to receive your packages by Tuesday, December 23rd, your order must be placed by Tuesday, December 16th.*
   * Expedited shipping options will also still be offered during this time and can help get you your package quicker for an extra charge (See options below)
* US Postal Service will pick-up packages from Door County Coffee on Wednesday, December 24th.
* UPS will
not pickup packages from Door County Coffee on Wednesday, December 24th.
* There will be no pick-up or delivery of packages on Thursday, December 25th.
* Door County Coffee Offices will be closed on Thursday, December 25th in celebration on Christmas.
* Any orders placed December 24th or December 25th will not be shipped until December 26th at the earliest.

 

NEW YEAR’S

* In order to receive your packages before Tuesday, December 31st, your order must be placed by Friday, December 26th at NOON.*
   * Expedited shipping options will also still be offered during this time and can help get you your package quicker for an extra charge (See options below)
* There will be no pick-up or delivery of packages on Thursday, January 1, 2015.
* Door County Coffee Offices will be closed on Thursday, January 1, 2014 in celebration of New Years Day.
* Any orders placed on Thursday, January 1, 2014 will not ship until Friday, January 2,, 2015 at the earliest.

 

OTHER SPECIAL NOTES FOR THE HOLIDAY

* Though we will do our best to follow the dates and guidelines listed above based on our typical lead times, during the holiday season UPS & USPS do not guarantee any packages.*
* Due to the high volume of orders, orders orders may take up to 5 business days to be processed and shipped. Your orders are normally packed and prepared to ship in 3 days, but please allow for a few extra days while our elves are busy roasting and packaging your Door County Holiday Coffee!


Details on Our Everyday Shipping!

 

From the moment we receive your order, we will pack and prepare your freshly-roasted coffee for shipping within 3 business days. That’s our promise to you!

 

FREE SHIPPING.....  We ship FREE all orders that are more than $75.00

* When using a promo code, the order total AFTER the discount is applied must be $75 or more to receive Free Shipping.

 

Once your order is packed (within the 3 days-as noted above), we will ship your order.

Check out this map Click Here based on where you live, you will have a good idea on ‘when’ your order will arrive! Shipping charges are for the Continental US Only. Any orders to be shipped outside of the Continental US or to APO addresses can be placed by calling 1-800-856-6613 M-F between 8:00am-5:00pm CST.

 

Shipping Rates

*All shipping charges will be calculated based on weight and US Postal Service or UPS zones.

*Actual shipping charges will be shown before you proceed to checkout.

*We realize that shipping charges can be a bummer, so Door County Coffee has chosen the lowest possible charges available for YOU through the US Postal Service and UPS. Door County Coffee does not make any money on shipping charges and we are simply passing on the costs calculated by the US Postal Service and UPS.

 

Can You Get Your Order Quicker? YES! You Can!

 

UPS 3rd Day
All orders received by midnight CST Sunday through Thursday will be packed and shipped on the next business day.

Then - allow for 3 business days of shipping! (If you happen to place your order on Friday or Saturday – note that your order will ship out on Monday.)

 

UPS 2nd Day
All orders received by midnight CST Sunday through Thursday will be packed and shipped on the next business day.

Then - allow for 2 business days of shipping! (If you happen to place your order on Friday or Saturday – note that your order will ship out on Monday.)

 

UPS Next Day
All orders received by midnight CST Sunday through Thursday will be packed and shipped on the next business day.

Then – allow for 1 business day of shipping! (If you happen to place your order on Friday or Saturday – note that your order will ship out on Monday.)

 

Tracking Your Order
Once you place an order, we will send you a confirmation email that your order has been received, and then a second email once it ships. On the second email, there will be a tracking number available to track your shipment. Both US Postal Service AND UPS shipments will have a tracking number.

 

Want to make sure your coffee arrives at a convenient time for you? Sign-up for UPS My Choice

UPS My Choice is a program that allows YOU to get alerts that pertain to your coffee shipment, and anything else being shipped to you via UPS. The basic service is free and will allow you to make sure you get your package delivered at a time that is convenient for you. Other advanced services such as the ability to change the times or locations of deliveries or reschedule a delivery requires a minimal annual fee. For more information or to sign up to for package delivery that fits your life, go to www.ups.com/mychoice/index.html?WT.mc_id=VAN700123

Door County Coffee is not associated with your UPS My Choice account. This will be setup between you and UPS.

 

Questions? We Have Answers!

If you have a question concerning our shipping (or anything else really!) - you have two ways to contact us!

 

By Phone
Monday through Friday from 8am – 4:30pm CST, we always answer our phones (that's right - you won’t get some crazy voice mail thing!).

Just ask for one of our Coffee Guides and they can help you!
Call Toll-Free: (800) 856-6613

 

E-Mail
If you need quick help – please call us! Or, you can e-mail your questions to: info@doorcountycoffee.com
We check this e-mail throughout the day (Mon – Fri) and will follow up!

 

Thanks again for choosing Door County Coffee! We truly appreciate it!


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PO Box 638 - 5773 Hwy 42 - Sturgeon Bay, WI 54235 - Toll Free: (800) 856-6613 - Café 920-743-8930
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